General Help

Connect to the University of Oregon's Wireless Network
This knowledge base article will help you connect to UO's wireless Network

Report a lost or stolen device
Use this service if your technology device (phone, computer, tablet, laptop or two-factor authentication token) has been lost or stolen. In addition to contacting IT if your device is STOLEN you should:

• Contact the UO Police Department.
• For UO-owned devices, you should also file a Property Claim.

Go to the UO Service Portal
This is a self-service web application at service.uoregon.edu that is used by students, faculty, and staff to find and request technology help at the University of Oregon.

Account Security

Change or reset duck ID password
This knowledge base article will walk you through the process of changing your DuckID password.

Create a Strong Password
The information in this knowledge base article outlines how to create a strong password for your DuckID and other accounts.

Increase my Privacy

Protect My Information From Identity Thieves
This knowledge base article highlights the importance of protecting your information from identity thieves through good security habits and practices.

Doxing and Protection
This knowledge base article coveres how to avoid being doxed and, if doxed, how to respond. Doxing (or doxxing), short for dropping dox is the act of searching for and publishing private or personally identifying information (PII) on the internet, typically with malicious intent.

Adding Multi-Factor Authentication to Personal Accounts
This knowledge base article expolains how to add Multi-Factor Authentication to many of the services used for personal acconts. It includes Instagram, Twitter, Google, and other poplar services for which you may have an account.

Phishing

Know if an email is a phishing message
Wondering if an email message is phishing or not? You've come to the right place!
The UO Phish Tank is a collection of suspicious email messages that have been reported to the UO Information Security Office.

• Phishing messages: You can see messages we've confirmed are malicious without logging in.
• Safe messages: To view messages that were reported as suspicious but are actually legitimate, please log in. Click the "Login" button in the upper right corner, then log in with your DuckID and password. If a suspicious message is already posted here, there's no need to report it. You can simply delete it.

If the message is not posted in the Phish Tank, please report it so we can check it out and consider posting it here. Please always exercise caution with all suspicious messages.

Report a phishing email
If you believe that you have reciveved a suspicious email, follow these steps to report it!

Determine If a Suspicious Email is Malicious
This knowledge base article will help you determine if a suspicious email is malicious.

Not finding what you're looking for? Try searching in the UO Service Portal